OUR STORE POLICIES

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and please reach out with questions.

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RETURNS & EXCHANGES

DO YOU WANT TO EXCHANGE OR RETURN AN ITEM?

Sometimes things happen! We offer exchanges and returns on all full price merchandise within 30 days at the shipping cost of the purchaser. Please note that there are some exclusions. All sale items are final sale, no exchange or return.

 

PLEASE SHIP YOUR RETURN & EXCHANGE MERCHANDISE TO:

WILD HEARTS

543 Wilkin Place NW

Edmonton, AB

T6M 2H5

Please ensure to include your name, return address, and order details within your return or exchange package.

We also suggest that you hold on to you shipment receipt with the tracking number just in case. 

 

ORDER RECEIVED DAMAGED OR FAULTY?

Here at Wild Hearts we take the quality of our products very seriously and we can assure you that any damages or faulty products will be compensated for. Please send us an email that includes photos of the damages to hello@wildhearts.ca and we will have your new items shipped out ASAP. 

 

RECEIVED THE WRONG ITEM?

Oh dear! Big apologies. If you received a product different from the one that you ordered, please contact us at hello@wildhearts.ca and we’ll be sure to look into it and get you the correct items as fast as possible.

   

HAVE A QUESTION THAT WE DIDN’T ANSWER?

We're here for you!  Please send us an email to hello@wildhearts.ca